1. Introduction

BeesWaxWorks ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at beeswaxworks.co.uk or make purchases from us.

2. Information We Collect

2.1 Information You Provide

• Name and contact information (email address, phone number)
• Billing and delivery addresses
• Payment information (processed securely by Stripe)
• Order history and preferences
• Communications with us

2.2 Information We Collect Automatically

• IP address and browser information
• Pages visited and time spent on our website
• Device information and cookies
• Analytics data (via GoatCounter)

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders
• Provide customer support
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Stripe: For payment processing
• Delivery partners: To deliver your orders
• Legal authorities: When required by law

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies

We use cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences.

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability
• Withdraw consent for marketing

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. International Transfers

Your information is processed in the United Kingdom. If we transfer your information outside the UK, we ensure appropriate safeguards are in place.

10. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: